UPS locations in Kansas City, KS

This box says 6pm but UPS picks up at 5:30pm. Be aware!
I need to have 100 words in order to enter the sweep stakes so this is me writing 100 words for the sweepstake. I am a diabetic on insulin and absolutely needed my insulin pump delivered by Saturday as promised by UPS as I was going on vacation first thing Monday morning. My trip was delayed and my health compromised because UPS did not deliver my package by the day promised. Below is a call log on this Saturday between UPS and I as well as the company that requested the shipment:

Time 1108 (37m UPS phone call) ** - the apartment # was missing. I explained the address is not an apartment and provided the suite #** which I had provided when the order was placed. She said she cannot have it shipped again until Monday. I explained I need it before then. She will have supervisor call back. Time 1154 (1m UPS phone call) ** - called right back and said the driver will be back between now and 1500. I asked if there was anything else I could provide to ensure the delivery will happen. She said no, they just needed the suite #.

Time 1544 (25m UPS phone call) ** - He started by asking for my apartment #. I explained I already spoke with someone & provided the suite # & provided the info from the above 2 calls. He said the center is closed until Monday. I asked to speak with a supervisor but he said they will just tell me the same thing. I insisted because I needed this package by Sunday. He said he would transfer me to a supervisor but I reached a voice mail & left a message.

Time 1844 (34m UPS phone call) ** - I asked for the package to be delivery to be shipped to a different address. Medtronic would have to make that change. I asked to speak with a supervisor but she said they're only here Mon-Fri. I explained I've been told something different every time I've called & demanded to speak with a supervisor otherwise I would file a complaint with UPS, BBB, & start an online campaign to tell the WWW about this experience. She put me on hold. After holding she said her supervisor is not available now but can call back w/in an hour. I explained that earlier today a supervisor never called me back and asked why I should believe her now. She said a supervisor would call back w/in an hour. I asked if there was any chance it would take >1 hour to call me back. She said no, I will be called w/in an hour.