Ordered food for pick up on door dash .. went to restaurant to pick up order after receiving confirmation that it was ready for pick up . When I got to restaurant I told them the name and the young boy who works there told me he gave it to a door dasher and they were delivering it . I was confused on how he accidentally did that when I have. Confirmation email for pick up ONLY and it should have never been given to anyone . They just gave my order to anyone .I was confused and tried to explain to them they don’t even have my address to deliver anything to me . Owner Mohamed came from back told me to contact door dash . I waited there for over an hour and he says he made it once he won’t make it again but I told him I paid for order . Where’s my money ? He was very rude to me him and his staff after a mistake on their end . I went home hungry and they just took my money I called door dash customer service who assured me there no way tht could have happened that they never assigned anyone to even pick anything up from that location . So that just told me they gave my food to just anyone . Very bad customer service because he was supposed to make it right because HIS WORKER MAD THAT MISTAKE . it’s hurricane season and I that this would be a great place to order from . We went home hungry and someone got free food ! Bad manger doesn’t know anything about customer service !
Would you recommend TUNIS WINGS & SUBS to others? No
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