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Ok, here is the reality of this situation. Anyone who has worked in retail, the restaurant business, or any business where you interact with the public, sees things every day that make you want to do something about it, because it is wrong. HOWEVER, you can't. The company will not support you and will, in fact, terminate you in most cases for stepping up and accosting the person.
McDonalds will end up paying that soda thief a settlement, and the employees will be fired. Is that right ? Hell no, but companies do not want bad press or sticky situations. They would prefer to just let the girl steal her soda and be on her way, with no interaction from the employees.
I know that employee was just trying to do the right thing, and most would have done exactly that, but it is not condoned in the business world. McDonalds would say that the soda cost them pennies, but a lawsuit could cost them millions. Nothing personal, strictly business.
I guess you didn't see the first part of the video, the customer "attacked" the female McDonalds employee with a cup full of soft drink , right to her face. What would you do? stay in there and laugh ?
I guess you didn't see the first part of the video, the customer "attacked" the female McDonalds employee with a cup full of soft drink , right to her face.
What would you do? stay in there and laugh ?
Oh... well... yeah... THAT'S reason enough to repeatedly punch a customer's face in. Oh, dear Lord!
If you're in MY establishment, yes, you walk away from a "deadly soda attack" and call the police. You don't go ghetto on a customer just because you're covered in sweet syrup... and you're pissed. If you can't handle that non-violent approach, seek employment elsewhere... and maybe some mental health counseling as well.
Still, yeah, if you are managing a Micky D's, you are not a cop. You should not be getting physical with customers, even if they are misbehaving.
I wouldn't agree with firing this gal, but, she needs to get a good talking to, to let her know not to get physical with minor offenders.
If she wants to "right wrongs" in a physical way, she should see if she can't go be a real cop. Actually I think she might make a damn good cop. But you need to know what you are doing in this sort of situation, and it really helps, that if you are a cop, and do this and get sued, you have the department duty attorney on your side, comes with the job.
Depending, some ambulance chaser might very well contact the "victim" here and go after Micky D's "deep pockets". Been known to happen.
Since assault and battery is a minor offense, what isn't. If someone came in with an automatic rifle and it jammed, would that be major enough for you for her to remove the gun while the person was clearing the jam? You know, she's not a cop so probably best she politely ask them if they want fries with that.
While the customer was wrong, the reaction from the employees went too far! They could have restrained her and had her kicked out, called the police, but not have two employees throwing her around and beating her like a rag doll.
That horrible customer could still sue McDonald's and win. Even though she was initially the aggressor, the employees only retaliation should have been to call the cops and have her arrested for petty assault. The employee was big enough to have restrained the customer and thrown her out. But because they hit her back repeatedly, not once, but over and over again they now become the aggressors being employees of a business. It went from self defense to a clear case of excessive force and brutality by the McD worker and co worker.
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