Customers Who Hold Up Lines Need To Go

[Sundaydrive00]

Originally Posted by DubbleT

Lol, that's my ideal for receiving good customer service, minimal interaction and get me out asap. Most folks don't feel the same though.

I feel the same way. I don't want to know everyone's life story. I'm perfectly fine with a quick "Hello, how are you" and then let them concentrate on ringing up my purchase as quickly and accurately as possible.

[AZDesertBrat]

Originally Posted by DubbleT

Lol, that's my ideal for receiving good customer service, minimal interaction and get me out asap. Most folks don't feel the same though.

LOL...I could live with that myself if I didn't have customers who, pretty much, demand that I be friendly, personable and not grumpy. lol I had one customer who complained to my CSM that I didn't talk to her. Really! Well, I DID talk to her, she ignored me, I had a line back to dairy so I just concentrated on getting it done. Then, when it was time to pay, she had her cash laid out of the shelf and when I counted it she was $3 short. I told her and she got mad telling me that I should have TOLD her the total and she didn't feel she had to look at the scanner to see what it was. Well, I always tell them their total but that time I didn't because she had the money out so I 'assumed' she knew what it was and why be redundant? She even had the exact coin change. lol Anyway, she insisted that she talk to my manager so I directed her to him and told her to have a nice day. I can pretty much tell which ones are up to a little small talk and who isn't but I try to get the 'grumpy' ones to smile or laugh at least once before they leave.

[AZDesertBrat]

Originally Posted by Sundaydrive00

I feel the same way. I don't want to know everyone's life story. I'm perfectly fine with a quick "Hello, how are you" and then let them concentrate on ringing up my purchase as quickly and accurately as possible.

I don't want everyone's life story either. I do have a few customers I've come to know over the years and I know more than I want to know about them and their "life story" but I'm polite about it. They talk and I work. I don't ignore my customers and never say word while I'm scanning but will look up and smile at them once in a while. Or make a comment. Seems to keep them happy. lol


I don't mind asking folks how's their day going, or how are they, but I wish they wouldn't ask ME how I'M doing. A lot of times I'm not doing well with some of my worse 'aches and pains' and really don't feel up to what I'm doing but I have to lie and say "Just great, thank you!". It's probably not a bad thing for me, really, because it keeps me from groveling in my misery and HAVE to stay up and positive. I learned, long ago, that if I say "I'm okay" I get back, "JUST okay?". I tell them, at my age, "okay" is darn good. lol