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Only issue I have is with the delivery of mail at our apartment complex because we have different carriers throughout the week and too many are not that careful about placing mail in the proper slot.
When I send certified mail with return receipt, it often disappears. If it's something the person doesn't want to receive, or doesn't want me to have proof they received it, they seem to easily find ways to get delivery of it unofficially, such that there is no signature nor record of delivery. Especially when it's addressed to the person's office. Mail delivery people seem to be less careful about the mail they deliver to offices.
And sometimes USPS delivers my mail to someone else on my street at random.
But, other than those two problems, they seem to do a fairly good job overall.
Because the USPS is not going to pay a carrier$59,000 a year to stand at one business and wait for someone to sign return receipts when the number of accountable items is large enough a carrier will get a single firm bill signature and record it electronically and depend upon that firm's interns to actually sign return receipts on their and not everybody's time.
Many carriers also make the mistake of seeing the person they deliver to as their customer and not the person who paid for postage. With most households empty during the day with everyone working six days a week a carrier can leave a notice to get an accountable signature but not a return receipt signature.
Some years ago, I sent a package to my mother via USPS. When she got the package, one of the items in it was missing meaning someone opened and resealed it and send if off with only one of the 2 original items. Since both were inexpensive gifts, the package wasn't insured. But I was surprised that this happened at that time.
That is kind of creepy. I hope you filed a claim and reported it.
I sent some original documents via overnight Express Mail which needed to be sent, signed, and returned within a week with USPS. It took five days to make it to the destination (somehow someone put it in the IN BOX at the Post Office where I mailed it)... so it never even left there for two days, ended up arriving at the Federal facility on a Saturday, which of course was not open. I was trying to track it first thing on Monday morning and was assured it would be delivered within three-to-four hours that day... when I checked addresses, the Post Office was actually two doors down from the final destination... someone could have walked it over during a smoke break, but it took the full three hours to make it... Luckily I contacted folks to expect the paperwork and expedite the return trip... all told, it took seven days to turn my paperwork around. I won't discuss the excuses I kept getting - polite, apologetic, and totally worthless. I did get a refund for my initial mailing, however, had I lost those documents it would have been disastrous.
My next experience was with Fedex - flawless - I had my documents sent, signed, and returned within three days....
Not sure what else you can expect from a cadre of folks that have been demonized lately... but you don't need to stoop to meet expectations either.
The United States Postal Service lost my restricted delivery letter that only had to travel to a nearby county in Florida. It should have been delivered in 2 days it was mailed Jan 13. A week after it was mailed on Jan 20 it disappeared from tracking completely. I tried to file a claim and have gotten no answers. The post office that was it's destination has a long list if complaints about it online and their phone number doesnt work . I appear to be out that money. Still waiting for news it says on the website it is " delayed" .
Has anyone else had problems using USPS ?
When mail gets lost the USPS doesn't make a great effort to find it. Instead, they will offer to refund the cost of mailing. That's my experience. It's totally insane.
Nowadays, a lot of mail is stolen out of curb side mail boxes. So that is one possible explanation for some lost mail.
When mail gets lost the USPS doesn't make a great effort to find it. Instead, they will offer to refund the cost of mailing. That's my experience. It's totally insane.
Nowadays, a lot of mail is stolen out of curb side mail boxes. So that is one possible explanation for some lost mail.
Where do you propose they look? You are talking about hundreds of people in a plant and many machines, hundreds of thousands individual pieces, of equipment (tubs, trays, bags...) waiting to be rotated back into service. A single person may know he misdelivered something but will he admit it?
For something with a restricted delivery it is supposed to be released only to the addressee. However that means the addressee must be available during the post office's hours either by being home when the carrier arrives, assuming the carrier can get to his door and the box is not outside of a locked security gate. Or the person must be able to go to that post office during hours when they are open.
Don't really have a problem sending, but we have some lazy carriers around here, I just had to do their job because the mail carrier left mail for 5 separate addresses in my mailbox. None of which were mine.
Well glad to see you have all had nice experiences. Here is a link to the customer reviews at this particular USPS main post office in Ocala Fl. Which is where my letter was heading on the last part of it's journey when it disappeared .
Only 6 complaints out of how many THOUSANDS/MILLIONS of pieces of mail they've handled in their history.. I'd say it's a DAMN GOOD rep rate.
From my recollection, I've only had 1 piece of mail get lost.
A cheap phone cover from a seller at Amazon. So I can't guarantee that it was USPS losing it and not the seller's fault (wrong address for example.)
The seller was very quick to offer a replacement, again via USPS after confirming my address info, and I received it in a couple of days.
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