Anita Hydrick
Added on Jun 16, 2015 4:43 AM
Visited on Jun 15, 2015 3:00 PM
The White Castle on Highland in Cincinnati is close to me; however, I must drive past it to another neighborhood to make a purchase. It really is inconvenient to have to go out of my way. For several months I didn't register a complaint. I finally cannot tolerate the lack of reasonable customer service. I've experienced making purchase drive thru and in store purchase. Yesterday I arrived at drive thru at 305pm. Placed my order..8 white castles..and was still waiting at 334p. The young staff needs proper training in food preparation & customer svc. Waiting time is excessive! Customers are walking out and driving off. Please , step in and correct this shameful situation. Thank you.
Would you recommend White Castle to others? No