This has been the most horrible experience I've ever had at a hotel and I've only just checked in a few hours ago.
The luggage carriers are WAY too small, I had to make two trips and no employee offered help. One elevator, of two, is out of service and the wait for one is at least ten minutes. I asked for a plastic bag to use a garbage bin for ice to put my drinks in because the ice bin doesn't even fit one bottle of beer. After waiting an hour, I finally scrubbed a garbage can with soap and hot water, myself, and used it. Another hour later, two hours since I asked for a simple plastic garbage bag, someone came up with an ice bucket barely larger than the one in the rooms. I didn't need it anymore. Also, my husband's room key didn't work and the fridge is in the bathroom instead of the obvious inlet where it would fit in the cabinetry. GROSS!

Today, they forced me to let the IT guys in to "upgrade" the TV. I had been using its on demand options because I could log into my Hulu acct. Well, since the upgrade, the on demand function doesn't work. I called the manager, he said he'd find out about it and call me back. Over two hours went by with no call, so I called him. The on demand won't be working until tomorrow after checkout. I better be comped for these last two days of pure frustration.

DO NOT STAY HERE, SERIOUSLY!!!

It really seems as though there's zero focus on the hotel guests and hospitality. The focus seems to only be on the bar and "nightlife" downstairs. I have never worked at a hotel, but I feel I could manage this place a hell of a lot better than whomever has that job right now.

We came here to relax and it's been nothing but frustration. This is supposed to be our anniversary weekend, but we're not celebrating tonight, we're both too exhausted and irritated. This has definitely put us in a bad mood. We would have been happier staying at home.