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My favorite comment from the Daily Mail story. "McDonald¿s is all about having it your way, customer wanted a fight and she got a good one."
That video with the two customers who went behind the counter is disturbing, but they are the ones who went behind the counter. The guy did go a bit beyond self defense.
Employees need to deescalate a problem rather than respond like wannabe Rambos with their fists and bulk. All employees and customers are put at risk when an employee physically punches for any reason an enraged customer.
Employees need to step back when a customer goes crazy. Let the police handle it. Call 911 and step back. McDonald's is insurance for any damage.
I would fire that white-shirted employee who initially closed the distance and started plummeting the customer with her fists. That's completely unacceptable.
Location: Formerly Pleasanton Ca, now in Marietta Ga
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Quote:
Originally Posted by Javacoffee
Employees need to deescalate a problem rather than respond like wannabe Rambos with their fists and bulk. All employees and customers are put at risk when an employee physically punches for any reason an enraged customer.
Employees need to step back when a customer goes crazy. Let the police handle it. Call 911 and step back. McDonald's is insurance for any damage.
I would fire that white-shirted employee who initially closed the distance and started plummeting the customer with her fists. That's completely unacceptable.
What was unacceptable was the customers behavior, multiple times.
Why do people act that way? Because they usually get away with it because of the attitude of not getting involved and just call the police who show up late.
Why makes you think that after each escalating step with the third of attempted physical harm by throwing the tray that physical harm wasn't going to happen anyways to someone?
By not doing anything the customer was emboldened to get more and more aggressive. I understand what you are saying, but nowadays I think people get crazier more and more because they think there will be little consequences.
While I'm sorry this kind of thing happens, personally I enjoyed seeing her get her come uppance.
She's got some bruises maybe and a whole lot of public embarrassment.
What was unacceptable was the customers behavior, multiple times.
Why do people act that way? Because they usually get away with it because of the attitude of not getting involved and just call the police who show up late.
Why makes you think that after each escalating step with the third of attempted physical harm by throwing the tray that physical harm wasn't going to happen anyways to someone?
By not doing anything the customer was emboldened to get more and more aggressive. I understand what you are saying, but nowadays I think people get crazier more and more because they think there will be little consequences.
While I'm sorry this kind of thing happens, personally I enjoyed seeing her get her come uppance.
She's got some bruises maybe and a whole lot of public embarrassment.
Of course it was unacceptable. I never said otherwise.
So what if the customer was temporarily emboldened to destroy stuff? McDonald's has insurance. If a customer attacks, defend yourself. But that's not what happened as far as I can tell. I see the customer having a hissy fit, throwing things around and screaming. The tray didn't get thrown until Big Bertha charged her like a mad bull. I'd have thrown the tray too if I saw that pissed off Thing stormin' towards me.
Of course it was unacceptable. I never said otherwise.
So what if the customer was temporarily emboldened to destroy stuff? McDonald's has insurance. If a customer attacks, defend yourself. But that's not what happened as far as I can tell. I see the customer having a hissy fit, throwing things around and screaming. The tray didn't get thrown until Big Bertha charged her like a mad bull. I'd have thrown the tray too if I saw that pissed off Thing stormin' towards me.
Wow... Really?
First, that "thing" is a person. Why the need to devalue a person like that just because she works in fast food or isn't pretty enough for you?
The "customer" had already thrown a milkshake at the manager, and hit her with a try before she was ever touched. At the end of the video, she goes after the manager again, this time with a metal bar chair. Let's not pretend like this "customer" wasn't trying to do harm to the manager. This wasn't just a hiasy fit she was having, she was a danger to others.
Employees need to deescalate a problem rather than respond like wannabe Rambos with their fists and bulk. All employees and customers are put at risk when an employee physically punches for any reason an enraged customer.
Employees need to step back when a customer goes crazy. Let the police handle it. Call 911 and step back. McDonald's is insurance for any damage.
I would fire that white-shirted employee who initially closed the distance and started plummeting the customer with her fists. That's completely unacceptable.
I guess you didn't see the first part of the video, the customer "attacked" the female McDonalds employee with a cup full of soft drink , right to her face.
What would you do? stay in there and laugh ?
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