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I don't think it's a coincidence we read so many of these types of incidents in fast food places. It's just so sad to think of how people that work in these and other low wage jobs are viewed and treated by many in the general public. I'm sure every single day and night these workers experience being treated terribly by customers.
I don't think it's a coincidence we read so many of these types of incidents in fast food places. It's just so sad to think of how people that work in these and other low wage jobs are viewed and treated by many in the general public. I'm sure every single day and night these workers experience being treated terribly by customers.
My very first job was at McDonalds when I was 16 years old, back in the 1970s. And even back then, your bolded described my experience perfectly. I had food thrown at me if it wasn't exactly as they ordered it. I was belittled and called names. Grown people would treat a 16 year old girl like that. I was pretty shy and unconfident back then, and I didn't have a clue how to stand up for myself.
Sometimes I wanted to scream at customers who treated me that way, "I'm a straight A student! I'm working here to save money so I can put myself through college and make something of myself!" Of course I didn't say anything other than apologize, because back then the mindset was "the customer is always right."
40 years later I still remember getting home from work and crying because of how badly people treated me.
I don't think it's a coincidence we read so many of these types of incidents in fast food places. It's just so sad to think of how people that work in these and other low wage jobs are viewed and treated by many in the general public. I'm sure every single day and night these workers experience being treated terribly by customers.
Or it's just a fact of sheer numbers. There are over 100,000 fast food establishments in the United States, and there's a 24/7 news cycle to fill. You do the math.
Or it's just a fact of sheer numbers. There are over 100,000 fast food establishments in the United States, and there's a 24/7 news cycle to fill. You do the math.
That, I agree with.
As for this case itself. There's several things.. Girl got first degree burns.. Seems McDonalds still hasn't learned their lesson about coffee temps.
Second, while this is in no way meant to excuse what the guy did, because that was totally wrong and there can be no justification for it. The cashier handled it somewhat poorly as well.. Apparently the girl gave him two coffees when he had only paid for one. at that point, you say.. "Oops.. I gave you two coffees accidentally.. Enjoy that second one on us". If he had given the coffee back, it would have had to have been tossed anyway. You don't give food to someone and then take it back and serve it to someone else.
Not blaming her for it, just saying that it could and probably should have been handled differently, which would have led to this situation never happening.
As for this case itself. There's several things.. Girl got first degree burns.. Seems McDonalds still hasn't learned their lesson about coffee temps.
Second, while this is in no way meant to excuse what the guy did, because that was totally wrong and there can be no justification for it. The cashier handled it somewhat poorly as well.. Apparently the girl gave him two coffees when he had only paid for one. at that point, you say.. "Oops.. I gave you two coffees accidentally.. Enjoy that second one on us". If he had given the coffee back, it would have had to have been tossed anyway. You don't give food to someone and then take it back and serve it to someone else.
Not blaming her for it, just saying that it could and probably should have been handled differently, which would have led to this situation never happening.
I didn't interpret her asking for the receipt as evidence that she was planning to give the coffee to someone else. I expect every McDonalds employee has that no-no pounded into their brain.
I thought she was just trying to figure out where the confusion on the order came from.
The cashier handled it somewhat poorly as well.. Apparently the girl gave him two coffees when he had only paid for one. at that point, you say.. "Oops.. I gave you two coffees accidentally.. Enjoy that second one on us". If he had given the coffee back, it would have had to have been tossed anyway. You don't give food to someone and then take it back and serve it to someone else.
Not blaming her for it, just saying that it could and probably should have been handled differently, which would have led to this situation never happening.
She didn't ask for the coffee back - she only asked to see his receipt. From the video she didn't do anything wrong at all. I hope he gets the 3 years because he apparently has a lot of anger issues --
he was expecting to be arrested for beating up someone, not for throwing coffee in a persons face.
We all know that coffee is hot...and yes, you can be, and people have been, severely burned.
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I was pretty shy and unconfident back then, and I didn't have a clue how to stand up for myself.
