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Old 07-14-2010, 04:44 PM
 
Location: san antonio, tx
622 posts, read 871,455 times
Reputation: 935

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Need help!!!

My internet speed has been reallly slow recently. I've run defrag & disc cleanup, reset Internet Explorer 8 and contacted my internet provider (I connect via cable). My internet provider says that my internet speed is faster than normal although I don't know how.

Finally, I contacted Netgear (I have a Netgear router (model WNR3500). After several days of e-mailing back and forth, Netgear had me change some settings and finally told me to download the upgrade in which I did. My speed appeared to be fine for a couple days, but now, it's slow again.

Anybody know what my problem might be. Please be advised that I am not a tech person, so I'll need plain language please.

Thanks!
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Old 07-14-2010, 04:56 PM
 
Location: Tyler, TX
15,209 posts, read 18,486,202 times
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Not enough info to give a proper diagnosis, but if you're able to connect at all, it's highly unlikely that the problem is with your router, and if the cable co says your connection is ok, it probably is. My bet is some spyware or other nastiness on your PC. Make sure you have good antivirus that's running and up to date, and do a scan with a spyware scanner or two. Popular ones are SpyBot Search & Destroy, and Malwarebytes.
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Old 07-14-2010, 06:56 PM
 
10,752 posts, read 17,997,204 times
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We need some info, what type of computer? wired or wireless? What is the advertised speed of the service your paying for? Type of Service?
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Old 07-14-2010, 07:43 PM
 
16,308 posts, read 25,256,087 times
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Is it the connection or the computer? Speedtest.net - The Global Broadband Speed Test

If you don't know, then your are just guessing.
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Old 07-15-2010, 11:17 AM
 
Location: san antonio, tx
622 posts, read 871,455 times
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Quote:
Originally Posted by Asheville Native View Post
Is it the connection or the computer? Speedtest.net - The Global Broadband Speed Test

If you don't know, then your are just guessing.
According to your link:

Downloaded speed is 0.09 mb/s
Uploaded speed is 8.66 mb/s
Ping is 21 ms

I don't know what any of this means however.
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Old 07-15-2010, 11:20 AM
 
10,752 posts, read 17,997,204 times
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Quote:
Originally Posted by sailorgirl2007 View Post
According to your link:

Downloaded speed is 0.09 mb/s
Uploaded speed is 8.66 mb/s
Ping is 21 ms

I don't know what any of this means however.
But are you connecting via wireless or is the computer connected via cat5 cable to the router?
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Old 07-15-2010, 12:18 PM
 
Location: san antonio, tx
622 posts, read 871,455 times
Reputation: 935
My computer is wired and the advertised speed is 7 mb/s. I contacted my internet provider again to get more info and the guy had me disconnect the router and plug the cable modem directly into to my computer. When the modem was connected directly to my computer, the speed was super fast, so the problem is definitely the router. I don't think its a security issue. I have McAfee and my computer is scanned regularly.

Maybe I need a new router?

BTW, my router is only 1 1/2 yrs old and I noticed a slower connection after a power outage a month ago.
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Old 07-15-2010, 12:32 PM
 
10,752 posts, read 17,997,204 times
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Quote:
Originally Posted by sailorgirl2007 View Post
My computer is wired and the advertised speed is 7 mb/s. I contacted my internet provider again to get more info and the guy had me disconnect the router and plug the cable modem directly into to my computer. When the modem was connected directly to my computer, the speed was super fast, so the problem is definitely the router. I don't think its a security issue. I have McAfee and my computer is scanned regularly.

Maybe I need a new router?

BTW, my router is only 1 1/2 yrs old and I noticed a slower connection after a power outage a month ago.
Have you tried a hard reset of the router? (Usually a button on the back you need to hold with a paper clip for 10 seconds or so.
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Old 07-15-2010, 02:09 PM
 
Location: san antonio, tx
622 posts, read 871,455 times
Reputation: 935
Quote:
Originally Posted by NHDave View Post
Have you tried a hard reset of the router? (Usually a button on the back you need to hold with a paper clip for 10 seconds or so.
Yes, I did that. Netgear walked me through several steps to improve the connection which finally led to the upgrade, but it hasn't solved the problem. I don't know a lot about routers, but I'm wondering if when our power went out, something got messed up internally (???).
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Old 07-15-2010, 02:24 PM
 
10,752 posts, read 17,997,204 times
Reputation: 10244
Quote:
Originally Posted by sailorgirl2007 View Post
Yes, I did that. Netgear walked me through several steps to improve the connection which finally led to the upgrade, but it hasn't solved the problem. I don't know a lot about routers, but I'm wondering if when our power went out, something got messed up internally (???).
Thats a possibility
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