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My internet speed has been reallly slow recently. I've run defrag & disc cleanup, reset Internet Explorer 8 and contacted my internet provider (I connect via cable). My internet provider says that my internet speed is faster than normal although I don't know how.
Finally, I contacted Netgear (I have a Netgear router (model WNR3500). After several days of e-mailing back and forth, Netgear had me change some settings and finally told me to download the upgrade in which I did. My speed appeared to be fine for a couple days, but now, it's slow again.
Anybody know what my problem might be. Please be advised that I am not a tech person, so I'll need plain language please.
Not enough info to give a proper diagnosis, but if you're able to connect at all, it's highly unlikely that the problem is with your router, and if the cable co says your connection is ok, it probably is. My bet is some spyware or other nastiness on your PC. Make sure you have good antivirus that's running and up to date, and do a scan with a spyware scanner or two. Popular ones are SpyBot Search & Destroy, and Malwarebytes.
My computer is wired and the advertised speed is 7 mb/s. I contacted my internet provider again to get more info and the guy had me disconnect the router and plug the cable modem directly into to my computer. When the modem was connected directly to my computer, the speed was super fast, so the problem is definitely the router. I don't think its a security issue. I have McAfee and my computer is scanned regularly.
Maybe I need a new router?
BTW, my router is only 1 1/2 yrs old and I noticed a slower connection after a power outage a month ago.
My computer is wired and the advertised speed is 7 mb/s. I contacted my internet provider again to get more info and the guy had me disconnect the router and plug the cable modem directly into to my computer. When the modem was connected directly to my computer, the speed was super fast, so the problem is definitely the router. I don't think its a security issue. I have McAfee and my computer is scanned regularly.
Maybe I need a new router?
BTW, my router is only 1 1/2 yrs old and I noticed a slower connection after a power outage a month ago.
Have you tried a hard reset of the router? (Usually a button on the back you need to hold with a paper clip for 10 seconds or so.
Have you tried a hard reset of the router? (Usually a button on the back you need to hold with a paper clip for 10 seconds or so.
Yes, I did that. Netgear walked me through several steps to improve the connection which finally led to the upgrade, but it hasn't solved the problem. I don't know a lot about routers, but I'm wondering if when our power went out, something got messed up internally (???).
Yes, I did that. Netgear walked me through several steps to improve the connection which finally led to the upgrade, but it hasn't solved the problem. I don't know a lot about routers, but I'm wondering if when our power went out, something got messed up internally (???).
Thats a possibility
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