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Not true: they have an ING/CapOne ATM on the premises, and several "Allpoints" affiliated ATMs scattered around the island. It certainly isn't convenient, unless you live along the Ala Wai/Ala Moana area and drop by the care or have a car/time to drive to the random network ATMs, but they do have some on Oahu.
Allpoints ATMs are a different company, and CapOne does not list any ATMs at all in the state of Hawai'i. I can get that they have an affiliation with Allpoints, because that is what Allpoints provides... ATM service for companies that do not have their own ATMs.
Allpoints ATMs are a different company, and CapOne does not list any ATMs at all in the state of Hawai'i. I can get that they have an affiliation with Allpoints, because that is what Allpoints provides... ATM service for companies that do not have their own ATMs.
Right - but the poster asked about ATMs she/he could use (I'm guessing) without a fee.
I don't know what part of their site you were looking on, but they do have surcharge-free ATMs within the state.
OK, I see the difference in the results we got... they have two different ATM lists. I just entered the main site at capitalone.com, navigated over to maps.capitalone.com/locator/ and
Under Choose a Location Type I checked 1. Search for ATM
and
Under Choose an Account Type I checked 2: Capital One Bank
Then under 2. (sic) Find an ATM Near You I entered City: Honolulu
BUT
The dropdown menu for State only lists these nine choices: CT, DC, DE, LA, MD, NJ, NY, TX, VA
In other words, no Hawai'i!
Digging a little deeper, these are the eight states, plus DC, where Capital One has actual branch offices, and actual ATMs of their own.
Repeating the search, but under 2. (the first one) I checked Capital One 360
And voila! All 50 states plus DC now appear in the locator drop down. This reflects the affiliation with ATM machines which are owned and operated by Allpoints.
And the Capital One 360 Cafes? 6 of the 8 currently operating are located in states in which Capital One has no branches.
What this points to is that Capital One Bank and Capital One 360 (formerly ING Direct) are actually two different companies, both owned by Capital One Holdings, and now (since 2012) sharing the same branding. And researching the history of the brand, the facts bear this out.
To me the oddest piece in all of this is the Cafes. They really are just that... places that sell coffee and food and have an ATM and somebody you can talk to about Capitol One 360, the "branchless bank." In the trade press they are referred to as Marketing Offices, and there are more coming. Here's an article about some new ones coming to Boston:
Quote:
Capital One’s cafes, already operating in eight cities, don’t have tellers to handle deposits and withdrawals, bankers to handle loans, or safe-deposit boxes to store valuables. They’re designed to to introduce consumers to its online bank.
Instead of handling cash, employees at the existing cafes serve up espresso, sandwiches, and advice, helping customers set up online accounts and learn about the bank’s services. If customers want to make a deposit, Capital One employees hand them pre-addressed, stamped envelopes to mail deposits to the bank or help them download smartphone apps to deposit checks electronically.
So, ennaways, if that suits you, have a go. Personally, coming from a banking family myself, I'm most comfortable with financial institutions where I can actually walk into an office and yell at somebody when something goes wrong.
Yeah Capital one and Capital one 360 (formerly ING direct) are different. Capital one 360 uses Allpoint ATM network. It works pretty well as long as you have other bank with a real local branch where you could go for things like cashiers check and money orders. Besides that, ING worked very well for me in the past. They dont have any foreign transaction fee if you use their ATM card in other countries. I loved it in my last vacation to Mexico.
@hawa14...good responses by others already. The only other thing I would respond to is the issue with a cashiers check. I don't know if this is something you have to do frequently. I don't think I have ever needed one myself. CO360 will issue cashier checks, only they cost $20. Once processed online, they will overnight it.
In regards to the ATMs, it is true that there are not many on the island. Occasionally, I will go to the cafe to use their ATM if I need more than $40 in cash. Other than that, I usually just ask for cash back when I go to Sam's or Long's.
My brother decided to get a local account at one of the big banks, maybe 1st Hawaiian. They told him there would be no monthly fees, but after a few months they began charging him. I'm not sure if he handled it, but in my opinion it is less of a headache just going through an online bank, especially since they offer deposits through the app.
You may or may not need cashiers checks. You will if you buy property. But that isn't a biggie.
Getting your hands on a lot of cash quickly can be a biggie if you don't have a local bank. Personally I do a lot of business with small business folks, at farmer's market and craft fairs. Some of them will take a local check with local ID or cash, but no cards. It all depends on how you live your life, what your lifestyle is. Obviously online banking works for some.
Having seen many, many ways a bank can screw up an account, however, I personally want somebody local I can go yell at when it happens, and I'm not joking.
I am moving to Oahu soon. I have started the switch by changing my bank account to USAA online. My nieces use them and are happy with the service. They refund any out of network ATM fees to your account. So ATM fees are not an issue. I am also going to open an account at a credit union on Oahu near where I plan to live. ATM fees will also not be an issue, since there is a network of credit unions that allow you to access your money, make deposits and get checks all over the islands, and on the mainland.
It is a pain to change everything over, but by writing out a "to do list", and taking your time, it really isn't so bad.
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