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I also got the hard-sell for the stain resistant coating but I was adamant that I didn't want it and the salesman gave up pretty quickly, probably because I was already grumpy about paying $50 to deliever a single chair. Consumer Reports says the stain stuff is a rip-off - it's the same business model as the extended warranties at electronics stores - huge profit machine for the company with little or no actual benefit to the customer.
You can scotch guard a sofa or 2 chairs for about 10 dollars a can, if you do it yourself. Just buy the can and spray down the fabric in an open, went ventilated area. That is what I did.
And I do believe it's worth it. It keeps the stains from soaking into the fabric. It's just not worth 75 bux.
I dislike RTG very much and will NEVER go there again. First of all, the service that I received was horrible. I really regret the purchase as a whole but I really liked a particular sofa they had. The sofa ended up being very poorly constructed and not holding up well at all. The service was beyond terrible really. I was treated so bad that I did leave and come back the next day so I could buy the sofa that I liked but deal with a different sales person. The first sales person gave the hard sale on the stain guard crap. My dad sold furniture for 30 years and they get paid extra for spraying the stuff out of a can that cost $5. It is good protection but you can do it yourself. The no pick up option is just a way for them to hose you for a delivery fee. The second sales person was nice but he wouldn't shut up about the stain guard until I told him my dad worked in furniture for sales and I knew the ins & outs. The first sales person saw me when I came back and he argued with the manager about the sales commission. I told the manager that if the first sales person was going to receive any credit for the sale that I would not make the purchase. The only good thing out of the entire experience was the delivery people left 3 brand new moving blankets at my home which have come in handy over the years.
Now I know why I had a good experience with the leather sofa and loveseat.
They were floor models, so we knew what we were getting, and there was no delivery from Charlotte to worry about.
It was also a new saleswoman's first sale, so she was all excited about it. She overcharged us substantially, but we caught the error and chalked it up to her inexperience.
I stopped by the other day and was really disappointed in the quality of the furniture. The floor models were so scratched that it didn't give me much confidence that they'd withstand years in my home. The sales people seemed friendly and not overly pushy, but we didn't have to deal with them.
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