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Metro PCS customer services SUCKS I dialed the customer services number for almost 2 hours and could not get a cusomer services rep so I could not text my wife or my mom for MOTHERS DAY METRO PCS needs to get better service to customer:
Last edited by gilbert holguin; 05-10-2009 at 12:58 PM..
Reason: spelled word wrong
We had Metro PCS before and the coverage is not good. We're in Dallas and the phone randomly worked even in the city ("no signal")! Never used customer service so no idea there.
I have a friend who has it and she said they don't tell you that if you miss payments for two months they will give your number to someone else. Most places give you a warning. She said for the price it is ok but has had trouble with coverage.
For over a week I argued, begged & pleaded at every level, 6 store reps, 6 online reps. In my opinion all of them incompetent and many rude. Autopay account deleted and recreate at least 4 times. Everyone keeps saying the same thing just go in and update to account info. The account was even verified by a Corporate Center supervisor. Phone service has been shut off twice. Even after the store manager at the corporate Center assured me that it ad been restored.
Then I found the emails for coroprate HQ. Two emails to three execs and the problem was fixed in two hours. You do the math. Corporate email, fax number, phone number and my complaint letter is at Mod cut: Sorry, but new members are not allowed to post links.
From what I hear, the service is average. Not too great but not too bad. Most of all, my friends just have a problem with the overall selection of the phones since it seems like there isn't a lot of choose from.
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Metro pcs customer service sucks
