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I know I am a little grouchy over this new diet, but our newest employee is driving me nuts.
She was hired for 9-5. That’s it. It is the highest call volume time and when she is needed. Which she agreed to when hired. The first two weeks because of training, she worked 7 am-3 PM, so I could train her. Since then every day she either asks to work 7-3 or tells me how much better she likes it and how she hates 9-5.
I am tired of saying that she can’t begin making calls until 9 am, so there is not need for her from 7-9. Still every day she asks...Today she started texting me at 3:30 am asking if she could work the early shift.
Second, I bring my dog every day. He is a very calm old man that sleeps all day in my office. He only greets someone when they call him. Goes outside maybe once or twice a day. Is fine if a customer walks in and leaves the door open. Never barks.
On a Saturday, when only two of us were working, I allowed her to bring her dog as a trial. He was jack russell crazy needy all day. He pees on things, had to be watched constantly, needs to be walked many times throughout the day. He needs to be held and ends up on every employees lap through out the day. He barks when a customer walks in and she is in constant fear he will run out the door. We work on a very busy main road, so yes he is not safe here. I told her he was to big of a distraction and needy to be here on regular work days. So she asks another boss and owner of he could come. Neither knew how needy the dog was... now she brings the unruly dog and her production is decreased significantly.
Again I have explained this several times and she just does what she wants... ugh.
Are you her boss? If yes, then do what you have to do. If no, then there's not much you can do until her boss does.
I am her boss. I hate to fire her, because then we need to start training another one. I am tired of training people that we have to let go or they end up in prison.
I am her boss. I hate to fire her, because then we need to start training another one. I am tired of training people that we have to let go or they end up in prison.
You dont have to fire her. You just have to say "these are you hours, these are your duties & expectations, these are company policies ..." and you expect her to follow them.
If you're having a continuous problem, you might want to look at hiring practices.
I know I am a little grouchy over this new diet, but our newest employee is driving me nuts.
She was hired for 9-5. That’s it. It is the highest call volume time and when she is needed. Which she agreed to when hired. The first two weeks because of training, she worked 7 am-3 PM, so I could train her. Since then every day she either asks to work 7-3 or tells me how much better she likes it and how she hates 9-5.
I am tired of saying that she can’t begin making calls until 9 am, so there is not need for her from 7-9. Still every day she asks...Today she started texting me at 3:30 am asking if she could work the early shift.
Second, I bring my dog every day. He is a very calm old man that sleeps all day in my office. He only greets someone when they call him. Goes outside maybe once or twice a day. Is fine if a customer walks in and leaves the door open. Never barks.
On a Saturday, when only two of us were working, I allowed her to bring her dog as a trial. He was jack russell crazy needy all day. He pees on things, had to be watched constantly, needs to be walked many times throughout the day. He needs to be held and ends up on every employees lap through out the day. He barks when a customer walks in and she is in constant fear he will run out the door. We work on a very busy main road, so yes he is not safe here. I told her he was to big of a distraction and needy to be here on regular work days. So she asks another boss and owner of he could come. Neither knew how needy the dog was... now she brings the unruly dog and her production is decreased significantly.
Again I have explained this several times and she just does what she wants... ugh.
"No" is a complete sentence and requires no further elaboration.
Write her a memo, cc: Personnel File, and state her work hours, and that you expect her to work those hours 5 days/week, 50 weeks/year (or whatever).
In the written memo, ask her to reply with her confirmation that she understands this and ask her if she is committed to work her assigned hours.
This is actually not meant to sound snarky, but, if you're looking for a suggestion that will magically turn her into a great employee, that isn't going to happen.
You've got more power to change this situation than most of us who have coworkers like this...you can be direct with her about your expectations, or you can let her go. You just need to decide which choice is preferable, and live with it.
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