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I rode shotgun on some relative's recent purchase of a BB laptop. It's pretty easy to get the saleskid to go away. Just tell him: "Look, I'm gonna blow away the HDD on this thing and install my corporate liscense Windows 7 pro. and Symantec antivirus so there's absolutely nothing you can do for me."
That one line was pretty much all it took.
I actually didn't end up nuking the HDD, but I did have to do about an hour of app-hunting to kill off all the nonsense GateDellAcerWay installs on their new comps nowadays. I might as well have done a reformat except I didn't have confidence I would be able to net-hunt down the drivers for the touchy buttons and other hardware-specific software I'd need.
I figured it was worth doing the seek-and-destroy rather than have to spend 3 hours doing telephone tech support later when the fam wanted to get the "caress" option on the volume control working or something.
And speaking of best buy, I have a customer with a Dell laptop with a bad SATA hard drive, as I was out of stock I sent him to BB, told him to tell the goofball he needed a SATA laptop hard drive (sounds simple enough right?), he calls me from there, "the guy wants to know if I need a 2.5 or 3.5 drive?" he gets on the phone, I tell the goofball there's no such thing as a 3.5" hard drive for a laptop so which one do you think he needs?
My sister worked at Best Buy years ago, including with Geek Squad and said that their virus removal services were nothing but them using online scanners and simply deleting the infected files.
She did say that there are a few, RARE FEW, of them who actually know what they are doing. In general though, they suck lol.
I'd like to see them get rid of some nasty rootkits and bootsector viruses.
Frak Best Buy. I got a $25 gift card for Xmas and wanted to get a keyboard. I will hardly be using it and a wired keyboard is fine for my purposes. All they carry in the stores are the wireless which are $50 or more. To order a $20 keyboard online from BB I had to pay almost $7 shipping.
I guess I can understand they are just trying to make a buck, but it sucks!
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