Please register to participate in our discussions with 2 million other members - it's free and quick! Some forums can only be seen by registered members. After you create your account, you'll be able to customize options and access all our 15,000 new posts/day with fewer ads.
I was the Asst. Manager. The customer threaten to call my boss. I told her don't waste her breath and time, I told her that I will do it for her. The next day, I told my boss. The look on his face was . I told him I can't stand around all day looking at his facial expression because I have a job to do and just walked away from him and went on my merry way.
Unfortunately, there are a lot of insecure, small-minded people in this world who get their egos pumped up by telling themselves that they're "better" than someone else. It doesn't just happen to cleaning staff. Often, surgeons treat interns like dirt, partners treat young lawyers like dirt, corporate kingpins treat lower-level staff like dirt, and on and on.
People who are secure and comfortable in their own skin see the value in getting to know all the people they work with. In my business I often had to prepare contracts that had to be mailed. It used to kill me to see people treat the mailroom employees as if they were invisible. To me, they were the most important people in the company! What good were my contracts if someone dropped them in the trash instead of sending them out with proper postage? And that could happen if the mailroom wanted to retaliate.
When people make you feel small, tell yourself THEY are the small ones. When people aren't smart enough to know the worker bees who are in a position to give them a smooth, carefree existence, they aren't going to get very far in life.
I was the Asst. Manager. The customer threaten to call my boss. I told her don't waste her breath and time, I told her that I will do it for her. The next day, I told my boss. The look on his face was . I told him I can't stand around all day looking at his facial expression because I have a job to do and just walked away from him and went on my merry way.
When I was 19, I had the best boss ever. He owned the dry cleaning establishment I worked for. When people got nasty, we would politely ask them to wait, go tell him what was up, and he'd handle them. Now, if they'd been hateful to us, he would send them packing. His business did very well, despite their threats to "ruin him" and all of their "Well, I NEVER" huffing and puffing out the door about how they spent $$$ there and they'd tell all their friends not to use his service, blah blah.
I remember distinctly one day when a particularly vicious and hateful woman actually had my co-worker in tears, and then here came the boss. He told her, pretty much, that his employees were too valuable for him to allow them to be treated like garbage, and that he didn't need her business badly enough to allow that sort of uncivilized behavior to take place in HIS business establishment. Ohh was she mad!!
He certainly had employee loyalty though, and how many employers that hire minimum wage workers can say the same? He was strict, and no-nonsense, but he also made sure we knew we were appreciated. That job was over 20 years ago for me but I still remember him fondly and he was a "small time hero" in my eyes. I haven't had a boss that good since. Not even close.
When I was 19, I had the best boss ever. He owned the dry cleaning establishment I worked for. When people got nasty, we would politely ask them to wait, go tell him what was up, and he'd handle them. Now, if they'd been hateful to us, he would send them packing. His business did very well, despite their threats to "ruin him" and all of their "Well, I NEVER" huffing and puffing out the door about how they spent $$$ there and they'd tell all their friends not to use his service, blah blah.
I remember distinctly one day when a particularly vicious and hateful woman actually had my co-worker in tears, and then here came the boss. He told her, pretty much, that his employees were too valuable for him to allow them to be treated like garbage, and that he didn't need her business badly enough to allow that sort of uncivilized behavior to take place in HIS business establishment. Ohh was she mad!!
He certainly had employee loyalty though, and how many employers that hire minimum wage workers can say the same? He was strict, and no-nonsense, but he also made sure we knew we were appreciated. That job was over 20 years ago for me but I still remember him fondly and he was a "small time hero" in my eyes. I haven't had a boss that good since. Not even close.
Your boss reminds me of my manager at a fast food restaurant I worked at a couple years ago. Out of the many places I have worked at over the years, I never expected the best boss to be in fast food. She stood by her employees, and she got to know us personally while maintaining enough distance to be a boss, not a buddy. Managers at my other jobs have said they stand by us, but this woman meant what she said and I saw it in action 100%. I won't ever forget that no matter where I work in the future.
Location: Democratic Peoples Republic of Redneckistan
11,078 posts, read 15,084,813 times
Reputation: 3937
Quote:
Originally Posted by smalltowngirl25
By service jobs, I mean housekeeping and cleaning jobs. I have a job that requires cleaning and housekeeping at a fairly large company. One day a company executive( who I don't directly work for) comes in, snaps his fingers, and says rather loudly "hey cleaning lady, there's dirt on the floor over here". Or someone will just tell me they want something done rather than ask.
But it's not just in the company I work at. I was at a hotel one time and somebody said "housekeeper, you can clean our room now." Once I went to a restaurant, someone had to get the attention of a waiter by whistling at him.
Only people who are low class trash treat service related employees like that and money doesn't buy class..you can tell that by Donald Trump
I was the Asst. Manager. The customer threaten to call my boss. I told her don't waste her breath and time, I told her that I will do it for her. The next day, I told my boss. The look on his face was . I told him I can't stand around all day looking at his facial expression because I have a job to do and just walked away from him and went on my merry way.
I once had to take a customer down a peg, over the phone. (To his credit, the customer backed off and started being reasonable after I did that.) When I hung up, my manager caught my eye and just quietly shook her head about him and said, "Sometimes you just have to ... "
Unfortunately, there are a lot of insecure, small-minded people in this world who get their egos pumped up by telling themselves that they're "better" than someone else. It doesn't just happen to cleaning staff. Often, surgeons treat interns like dirt, partners treat young lawyers like dirt, corporate kingpins treat lower-level staff like dirt, and on and on.
People who are secure and comfortable in their own skin see the value in getting to know all the people they work with. In my business I often had to prepare contracts that had to be mailed. It used to kill me to see people treat the mailroom employees as if they were invisible. To me, they were the most important people in the company! What good were my contracts if someone dropped them in the trash instead of sending them out with proper postage? And that could happen if the mailroom wanted to retaliate.
When people make you feel small, tell yourself THEY are the small ones. When people aren't smart enough to know the worker bees who are in a position to give them a smooth, carefree existence, they aren't going to get very far in life.
Quote:
Originally Posted by Sally_Sparrow
When I was 19, I had the best boss ever. He owned the dry cleaning establishment I worked for. When people got nasty, we would politely ask them to wait, go tell him what was up, and he'd handle them. Now, if they'd been hateful to us, he would send them packing. His business did very well, despite their threats to "ruin him" and all of their "Well, I NEVER" huffing and puffing out the door about how they spent $$$ there and they'd tell all their friends not to use his service, blah blah.
I remember distinctly one day when a particularly vicious and hateful woman actually had my co-worker in tears, and then here came the boss. He told her, pretty much, that his employees were too valuable for him to allow them to be treated like garbage, and that he didn't need her business badly enough to allow that sort of uncivilized behavior to take place in HIS business establishment. Ohh was she mad!!
He certainly had employee loyalty though, and how many employers that hire minimum wage workers can say the same? He was strict, and no-nonsense, but he also made sure we knew we were appreciated. That job was over 20 years ago for me but I still remember him fondly and he was a "small time hero" in my eyes. I haven't had a boss that good since. Not even close.
Quote:
Originally Posted by muleskinner
Only people who are low class trash treat service related employees like that and money doesn't buy class..you can tell that by Donald Trump
These posts are on target. Why treat anyone whether its at work, a retail store, a restaurant like they
are untouchables. Those who do are insecure and feel they have to degrade others to feel better
about themselves. I could never understand people who are so mean spirited especially at restaurants
since these people handle your food. Be nice to people who handle your food, think about it.
Plus when you leave a generous tip, those employees will remember & your next visit you might
get you that better table, a free coffee and other extras.
Being polite goes a long way whether your at a retail store, hotel or restaurant because those
employees will remember you and trust me you'll get better service and some extras - like when your
in a long line, the cashier you were kind to, sees you and opens up another register then directs you
to it first.
"paying it forward"
Please register to post and access all features of our very popular forum. It is free and quick. Over $68,000 in prizes has already been given out to active posters on our forum. Additional giveaways are planned.
Detailed information about all U.S. cities, counties, and zip codes on our site: City-data.com.
Please register to participate in our discussions with 2 million other members - it's free and quick! Some forums can only be seen by registered members. After you create your account, you'll be able to customize options and access all our 15,000 new posts/day with fewer ads.
Good bosses in service industry
