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Question - I need to have my speed increased to what it's supposed to be, but when I call TWC I end up shipped off somewhere to someone who doesn't seem to know how to help. I'm reading on this thread that others are getting to knowledgeable people...so clearly I'm not saying the right things. What is the secret to getting a tech who can help?
Once I called and the tech rebooted my modem and told me to wait two weeks to see if it would improve. This was before MAXX so maybe now it's one week.
Got back from our trip and looks like MAXX is live in 27701. I'm on Earthlink and got the 100/10 bump as expected. Woohoo!
TWC and Earth link customer service are telling me that the speed upgrade is only for TWC customers, not EarthLink - so this is surprising to me. Can any other Earth Link customer confirm they are seeing improved speeds?
TWC and Earth link customer service are telling me that the speed upgrade is only for TWC customers, not EarthLink - so this is surprising to me. Can any other Earth Link customer confirm they are seeing improved speeds?
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