jaime
Added on Jan 18, 2015 11:56 AM
Visited on Dec 2, 2014 11:54 AM
I've lived in the neighborhood for several years and have never been thoroughly impressed with this HEB ,their products and prices.The customer service, since they've remodeled has, unfortunately, gone down hill. Certain products, id buy there, religiously, they simply don't carry anymore, which is extremely frustrating.I've noticed that they have a lot of managers that stand around and talk a lot and don't seem to be concerned with a customers shopping experience , weather or not your are, having trouble locating certain items. There was a spill on the floor near the deli and after walking passed it , twice , i notified a manager, thinking he would take care of it and the manager was very nonchalant about it and didn't really seem to care and that spill stayed there for almost half an hour after I reported it. Overall I have a poor opinion of HEB. now and I do most of my shopping at walmart
Would you recommend HEB GROCERY STORE # 38 to others? No
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