elderly parent keeps getting locked out after password mistakes (child)
Please register to participate in our discussions with 2 million other members - it's free and quick! Some forums can only be seen by registered members. After you create your account, you'll be able to customize options and access all our 15,000 new posts/day with fewer ads.
Not sure but maybe someone has dealt with this. My elderly dad likes to check his bank balance on line. However recently he is declining and he keeps mis-typing the passwords, which is an automatic account lock-out and I end up spending 20 minutes on the phone with him to get it reset.
I am not sure if it is his eyesight (which is failing) or he is mistyping. I am going to get him a keyboard with the large print letters, but I am wondering if anyone has any has dealt with a similar situation?
I am also concerned that the repeated locking out of his accounts presents a security issue. Any thoughts on this?
That would work for balances. He also likes to print out statements, but maybe your solution would be best and he can get the statements mailed to him again.
That would work for balances. He also likes to print out statements, but maybe your solution would be best and he can get the statements mailed to him again.
thanks for your reply.
You're very welcome. Have the bank mail out statements.
You don't say how old your dad is, is he a child of the Great Depression? Many of that generation never lost the feeling of being broke, which might be why he is so concerned with his accounts. Not that he shouldn't be concerned, but I know with my own parents going through hard times as young children stays with you regardless of what you have now.
Get him a password manager which will auto fill his passwords for him as well as keep track of them. Then have him give you the password to the password manager (or you can set it up) so you can always see his passwords in case he forgets. The Best Password Managers for 2015 | PCMag.com
It has become very difficult at my bank to talk to a live person. I mean VERY difficult. Next time it's necessary, I think I will have to go to the bank rather than just call.
I agree with setting up a password manager. It's not only good because of his memory, but because having a weak password, which he's surely doing in order to remember, is a serious security risk - esp for something as important as financial.
I use LastPass. It's free, and you can set him up w/ a very secure password he needn't remember. Heck, I don't know any of my passwords. They're all different, complex, and too difficult for my meager brain to store. A password manager is a good approach regardless of age.
He only has to remember the master password to very rarely log onto it and he can write it down somewhere.
I check my bank accounts often for bounced checks from clients and have never had a problem with the automatic logon.
But you MAY have to sit there and do it many many times for him to get the way it works because he might disrupt the LastPass logon if he tries to type stuff in the logon or something.
Please register to post and access all features of our very popular forum. It is free and quick. Over $68,000 in prizes has already been given out to active posters on our forum. Additional giveaways are planned.
Detailed information about all U.S. cities, counties, and zip codes on our site: City-data.com.
Please register to participate in our discussions with 2 million other members - it's free and quick! Some forums can only be seen by registered members. After you create your account, you'll be able to customize options and access all our 15,000 new posts/day with fewer ads.
