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I bought a very high spec Sony Vaio notebook from the online shop with Blue Ray player in Dec 2012. It played one blueray disc for about a month but now refuses to play the same disc or any other blueray. It plays and burns DVD's and CD's OK. The player has two software programs, PowerDVD 9, and Power2Go 8 for the blueray. Tried to update the latter from the cyberlink site but the installation was aborted because 'You don't have the required version'. I talked to the 'helpful' Sony tech support and customer services and finally we concluded that I have been supplied with a free trial copy of the blueray software. There was no mention of this when I selected the BR player paying £60 more for the privilege. I have made my position clear to Sony: I bought a new computer and it must work as described, not for a month or three months but for always! The last person I spoke to in Sony CS agreed I seem to have been misled by the online shop.
I am still waiting for them to come back to me and will let you know what transpires.
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