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My problem with Verizon was a service outage--of both my landline phone and my DSL service--for almost a week. They were no-shows for 3 scheduled appointments, and when I called them about each of those no-shows, they had to gall to claim that I had cancelled them.
The bottom line is that I went up the food chain with supervisors until I found somebody with a brain, and she managed to get somebody to my house the next day. When I asked what would be done to compensate me for 6 days of non-service and for the inconvenience of three no-shows, I was told that my next bill would be pro-rated to deduct 6 days of service.
I stated that this was insufficient, and that I wanted Triple Damage compensation. The supervisor replied--"Okay, under the circumstances, that sounds reasonable". And, I got what I wanted from them.
When dealing with these utilities, stand your ground, demand service, and don't be afraid to ask for Triple Damage compensation.
My problem with Verizon was a service outage--of both my landline phone and my DSL service--for almost a week. They were no-shows for 3 scheduled appointments, and when I called them about each of those no-shows, they had to gall to claim that I had cancelled them.
The bottom line is that I went up the food chain with supervisors until I found somebody with a brain, and she managed to get somebody to my house the next day. When I asked what would be done to compensate me for 6 days of non-service and for the inconvenience of three no-shows, I was told that my next bill would be pro-rated to deduct 6 days of service.
I stated that this was insufficient, and that I wanted Triple Damage compensation. The supervisor replied--"Okay, under the circumstances, that sounds reasonable". And, I got what I wanted from them.
When dealing with these utilities, stand your ground, demand service, and don't be afraid to ask for Triple Damage compensation.
Trust me, I'm a great complainer but I'm only willing to go so far. When I called Verizon to set up Fios (after they claimed they had deleted their wrongful debt) I was told I owed them the money still and they wouldn't set up service with me until I paid. After being on the phone for over an hour they disconnected me. I refuse to give money to a company that does all of that. I went with Comcast and I pay peanuts for reliable fast internet. I'll never use Verizon again.
Trust me, I'm a great complainer but I'm only willing to go so far. When I called Verizon to set up Fios (after they claimed they had deleted their wrongful debt) I was told I owed them the money still and they wouldn't set up service with me until I paid. After being on the phone for over an hour they disconnected me. I refuse to give money to a company that does all of that. I went with Comcast and I pay peanuts for reliable fast internet. I'll never use Verizon again.
I wouldn't be surprised if that happened to me in the future. When I left Verizon to go back to the dreaded Comcast, they sent a bill (monthly) for seven months. I spoke with six people before that went away.
My problem with Verizon was a service outage--of both my landline phone and my DSL service--for almost a week.
Not to hijack the thread, but what are some of the good reasons to have a phone line from Verizon/Comcast when there are other extremely reliable VOIP home phone service, like Ooma, that costs under $5 per month?
This thread is supposed to be about ac electric, not cable companies.
"I know everyone complains about Comcast" is going to invite people to keep complaining about Comcast. Then you said "as far as I'm concerned" AC Electric sucks worse. Now you've just sparked a debate as to what others think sucks the most.
What I've learned is Comcast's service is run like a profit center. Areas that make a lot of money, spend a lot of money on customer service. Areas that don't do not. I've had nothing but great service in West Windsor. However, in a rental unit I own in Lawrenceville (lower income/college area), the service is horrible. Rental unit in Princeton, service is great. Rental unit in East Brunswick, horrible.
Comcast really screwed up again, there's a new story that a customer was called a "Super Bi-ch" on her bill.
I can understand how that happened, often there a commet field on the computer screen, and if a customer service rep enters something in the field, it can sometimes show up the automated printed bill. It happened at a Casino I used to work for, after some customer rep had a difficult time with a customer, they entered "Nasty Lady" in the commet field and next time she was sent a promotion letter, it had "Nasty Lady" on the material we mailed her.
Anyway back to Comcast's screw up, She contacted a TV station, they were going to run a story about comcast's screwup, but the TV station ended up being owned by Comcast and they didn't run the story. If they had any common sense at all, they would have reached out to her to do anything to make her happy, instead they ignored the problem and just hoped it would go away. So the lady just contacted a different TV station, not owned by comcast and they ran the story.
That's head in the sand customer service, ignore the problem and hope it goes away. Stupid.
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