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Old 08-25-2012, 01:23 PM
 
2,888 posts, read 3,398,965 times
Reputation: 4056

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I was one of the original members of Coastal. It has gotten so bad, in my opinion, that I closed all of my family accounts and went elsewhere. The customer interface is unacceptable. I hope that they go out of business.

On the other hand, State Employees Credit Union is clearly the class act around here. After that, but still pretty good, comes First Citizens. Next among the majors is Wells Fargo. After WF, the majors (including BBT, which provides rude service) are all about the same, and are none too good. I don't know anything about the small banks, which may be better.

 
Old 08-26-2012, 07:19 AM
 
Location: Raleigh, NC
99 posts, read 155,162 times
Reputation: 104
Quote:
Originally Posted by Hamish Forbes View Post
I was one of the original members of Coastal. It has gotten so bad, in my opinion, that I closed all of my family accounts and went elsewhere. The customer interface is unacceptable. I hope that they go out of business.

On the other hand, State Employees Credit Union is clearly the class act around here. After that, but still pretty good, comes First Citizens. Next among the majors is Wells Fargo. After WF, the majors (including BBT, which provides rude service) are all about the same, and are none too good. I don't know anything about the small banks, which may be better.
I'm a former member of Coastal as well. At one time I thought about moving my accounts but I got tired of their online service, or lack of, and the fact I had to drive all over the Triangle just to make a deposit. I've heard good things about the SECU, but in general we've banked with Wells Fargo/Wachovia since moving here in 1988 and have always had great service. They have so many offices you can go anywhere in the State and get cash when you need it without paying a fee.
 
Old 08-26-2012, 07:04 PM
 
71 posts, read 155,293 times
Reputation: 45
Ive been with Coastal for 12 years and love it. Never had a complaint. 2.5% interest on checking and I actually prefer the teller interface over actual people. Im not the get to know your banker type. I love that I can deposit checks and such 7 days a week 7-7, or upload a pic to deposit it. I dont use the online banking b/c we pay everything ourselves-dont trust someone or some business to do it for us.
 
Old 08-27-2012, 05:46 AM
 
Location: Raleigh, NC
3,153 posts, read 3,819,293 times
Reputation: 3903
Quote:
Originally Posted by cgs189 View Post
Ive been with Coastal for 12 years and love it. Never had a complaint. 2.5% interest on checking
According to their web site, you have to have a debit card and use it at least 30 times per month to get the 2.5%

https://www.coastal24.com/checking/g...n-checking.htm
 
Old 08-27-2012, 11:41 AM
 
56 posts, read 81,692 times
Reputation: 58
I have Coastal for 8 years now and I haven't had a single problem with them. I had a couple of auto loans and credit cards with them and no problems. My wife does have an auto loan through BB&T and they seem to be a pretty good bank. We both switched from Bank of America. Bank of America was a joke and I will never use them again.
 
Old 08-27-2012, 03:52 PM
 
71 posts, read 155,293 times
Reputation: 45
Quote:
Originally Posted by don6170 View Post
According to their web site, you have to have a debit card and use it at least 30 times per month to get the 2.5%

https://www.coastal24.com/checking/g...n-checking.htm

Yeh- a check card and the rate drops if you dont do 30. But we havent had any issue with getting 30 a month-its the only card we use-we dont use credit cards. For us it works
 
Old 08-27-2012, 08:05 PM
 
606 posts, read 723,350 times
Reputation: 1256
I love Coastal and switched the last acct I had with a big bank over last month. I use the online banking and haven't had an issue. Although I don't particularly care for the TV tellers, I do love that the bank is open extended hours and 7 days a week. I'd rather have the extended hours, then a live person in front of me. They have mobile banking now as well, including the option to take a picture of the check to deposit.
 
Old 08-28-2012, 08:23 PM
 
61 posts, read 205,952 times
Reputation: 43
i've been with Coastal since March, and I absolutely love it. Lots of locations and atms for me in Cary/Apex area. The only issue I've had is their mobile deposit app on my Galaxy Prevail....very minor, though and they're working out the kinks. I love the rates on their checking accounts and feeless HSAs. 3 thumbs up !!!!! Not a cheaper, better "bank" around IMHO.
 
Old 08-29-2012, 07:58 AM
 
Location: Cary
119 posts, read 280,587 times
Reputation: 59
I moved into Cary last week. I signed up with PNC Bank in Cary. I was told that they used to be RBC Bank and got bought by PNC. The service for the sign up was good, they were friendly, responsive and took care of my banking needs. I signed up for the old-fashioned free checking account with no limits, paper checks (paid about $20),and online banking.
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