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I have been a platinum and gold member for about 10 years and I enjoy the Marriott. Excellent service and courtesy.
We recently stayed in Maui Seattle and Anchorage. Over the last four years the properties have been showing some signs of poor management. We stayed in the Las Vegas Marriott and the hot water was not working. In Denver the air conditioning did not function properly and in Anchorage the wi fi was very poor. We get augmented points when we complain which is ok but I wondered if other travelers who like the Marriotts were also seeing some fraying around the edges.
I don't want to get into the Mormon thing if that is ok with all of you.
Some properties are beginning to show their age, but this is not limited to Marriott. At the same time I've recently stayed at some refurbished older Marriotts that were lovely.
In the hotel business, a lot of capital projects are deferred when times are bad (think the last few years) and then done as business returns. Marriott is no exception. As for the Wifi, it is a complete crapshoot as to the quality of the product.
At least, they sold off the first 50 Fairfield Inns which were among the worst constructed properties they owned. Those places were built about the same time that they laid off the entire architectural department in the late 1980s.
I stayed at a Residence Inn (old style) with porch and home like entrance for about 20 months while I was on assignment in Sacramento CA. Small but easily one of the best. They had just begun the managers nights with dinners and since then the free buffets have become standard. We had quite the tiff with the Las Vegas Marriott eventually leaving for another property. The manager was tight with the points also. I guess what happens in Vegas....
I think the largest gaff I have seen is just the reduction in points per stay and increase in points required for a free stay. The Fairfields I agree were just silly. We like the San Francisco Marriotts and have never had any issue at any of their properties.
Some properties are beginning to show their age, but this is not limited to Marriott. At the same time I've recently stayed at some refurbished older Marriotts that were lovely.
Wi fi issues are probably my biggest headache when staying in hotels. I am guessing things will only get worse as more and more people are using the internet at hotels. The wi fi systems in hotels just can not handle the increase in usage.
Wi fi issues are probably my biggest headache when staying in hotels. I am guessing things will only get worse as more and more people are using the internet at hotels. The wi fi systems in hotels just can not handle the increase in usage.
This is particularly true when there is a conference going on--as soon as there is a break, 500 attendees all try to get online at once. I usually just resort to using my cellular connection in these circumstances.
I stayed at a Residence Inn (old style) with porch and home like entrance for about 20 months while I was on assignment in Sacramento CA. Small but easily one of the best. They had just begun the managers nights with dinners and since then the free buffets have become standard. We had quite the tiff with the Las Vegas Marriott eventually leaving for another property. The manager was tight with the points also. I guess what happens in Vegas....
I think the largest gaff I have seen is just the reduction in points per stay and increase in points required for a free stay. The Fairfields I agree were just silly. We like the San Francisco Marriotts and have never had any issue at any of their properties.
I've stayed at the Residence Inn in Stockton within the past couple of years, and it was also very nice. The Residence Inn in Anaheim was tatty and in pretty dire need of rehab last year, although we were told by the manager that it was scheduled to happen this year.
The JW Marriott at Union Square in SFO was in very good condition last year, although the club lounge was closed for renovations. They offered the choice of extra points or free breakfast in the restaurant--I took the points and grabbed coffee and a roll across the street at Starbucks.
See? I told you. You might as well stay at Motel 6, and save $100 a night. Buy something nice, that you will enjoy, with your couple of thousand dollars in savings. Or, if that kind of money doesn't mean anything to you, DM me and I'll give you my PayPal address.
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