First off, the night Manager seemed extremely irritated from the get-go, and had an attitude from when you first came over the speaker in the drive-through. Then once we picked up our food he quickly shut the window before I could even ask for ketchup. Then he proceeded to look me in the eyes, give me a what I would call a disrespectful type grin before Completely disregarding me trying to get his attention and blatantly just walking around the corner! Then when I received my order, not only were the fries not even halfway filled up in a large container but they were cold and soggy. So I went back through the drive-through, was trying to be extremely polite and the female that was working with him started having an attitude after whispering something back-and-forth with him.. Then she called him to the window and from the start he acted like I was in the wrong for even bringing up the food incident. Then he proceeded to tell me that my mobile order couldn’t be fulfilled because their restaurant was going to be closing in 30 minutes even though it went through on my app. I showed him the screen of the mobile order going through and that it was at his restaurant and he just completely shut down and told me there was absolutely nothing he could do. So I gave up, started to drive away and one of my backseat passengers got in a little fight with her boyfriend and said a little bit of profanity towards him and the manager of this location literally stuck his head out the drive-through window as another customer was pulling up… And his words to me were exactly this “bitch fuck you, you dumb ass hoe”

I’m sorry but that was entirely unprofessional!! Coming from a manager of a business who has to do with hundreds of people on the daily, for him to come at me and say something like that especially with another customer coming up to the window?? Like why would that franchise want to have somebody like that represent them and be a manager for them? I was absolutely appalled and disgusted by his choice of words, And the way he must think of women because if he’ll do that to somebody he doesn’t even know when he’s a MANAGER, on duty, I can only imagine how he treats the women in his life when he is not working!! Regardless, the whole situation was extremely unprovoked and extremely unprofessional and I am going to do everything in my power to make sure that this does not happen to somebody else and at least demand an apology from that manager himself although that will not make it any better. As a matter fact I think he owes the people who pulled up behind me an apology also! I would maybe reconsider who I have as a manager if I was the franchisee of this specific location. Because going to anybody the way that manager came at me and my passengers in my car, especially me being a woman.. Being called that by somebody who is supposed to show me respect especially when they were given respect Should not be tolerated at a place of business, and absolutely will NOT be tolerated by me!