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Old 04-15-2013, 08:39 AM
 
8,402 posts, read 22,429,367 times
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Originally Posted by NDL View Post
...though I heard that the hold times for customer service are nightmarish?
I haven't had that problem.
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Old 04-15-2013, 10:25 AM
 
Location: Mooresville, NC
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Quote:
Originally Posted by NDL View Post
WH, Vmax, and Dawn, thank you for your contributions .

Looking forward, more than ever, to getting out of my current contract.

I appreciate the tip on T-Mobile. I think highly of their service, though I heard that the hold times for customer service are nightmarish?
I've actually had to call their call center a few times and never waited for more than a couple of minutes, if that. Always handled the issue timely and had a good attitude about it. I've managed contact centers before so I generally grade pretty harsh but they definitely receive a passing grade in this area as well.
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