Quote:
Originally Posted by NDL
WH, Vmax, and Dawn, thank you for your contributions .
Looking forward, more than ever, to getting out of my current contract.
I appreciate the tip on T-Mobile. I think highly of their service, though I heard that the hold times for customer service are nightmarish?
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I've actually had to call their call center a few times and never waited for more than a couple of minutes, if that. Always handled the issue timely and had a good attitude about it. I've managed contact centers before so I generally grade pretty harsh but they definitely receive a passing grade in this area as well.