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As a native Westerner who was adopted by the South a long time ago, I don't see the appeal of CFA when there are so many other Chicken places out there to choose from. IMO, CFA isn't bad, it's just not a place where I'm dying to go.
Chic Fil A is popular everywhere. Well, that being said, the one in Bellevue is crazy busy, but I think there's only 3 or 4 of them total in the Seattle area. Scarcity can create popularity I guess. A couple of other thoughts. Every Chic fil A I've been to has insanely friendly staff, except in OC. Weird. Also, the fact that they're known as a place with Christian values is probably great for business.
In the case of Chick-fil-A, saturating the market doesn't seem to make any difference. I believe I figured that there are something like 17 Chick-fil-A's within a 10 mile radius of my house, and I think I've been to all of them except one that's in a college food court. And they've all been busy, almost every time I've ever gone.
Quote:
Originally Posted by NC_MVP
Everybody talks about the great customer service at Chick-Fil-A but every time I go there seems to be an issue: wrong order, rude employees, dirty restroom etc, it's always something. On the flip side, I've been eating at Wendy's for over 30 years and have never had a problem (KFC is the absolute worse though) However, I don't think I've ever had an issue at a mall location, only the stand alone locations.
I can't deny the validity of your experiences, but I will say that I have never, ever experienced anything like that in all the hundreds, if not thousands, of times I've eaten at any of their locations. (OK, they might have gotten an order wrong once or twice. But it's extremely rare.)
OP, if you count Maryland as being in the Northeast (or even if you don't), they are very, very popular here.
As a native Westerner who was adopted by the South a long time ago, I don't see the appeal of CFA when there are so many other Chicken places out there to choose from. IMO, CFA isn't bad, it's just not a place where I'm dying to go.
Agreed.
I think in my area, it's still a novelty, though. There's one CFA near me and it opened 2 years ago. I think people have heard of it, so they assume "it must be good" even if they haven't tried it themselves.
In the case of Chick-fil-A, saturating the market doesn't seem to make any difference. I believe I figured that there are something like 17 Chick-fil-A's within a 10 mile radius of my house, and I think I've been to all of them except one that's in a college food court. And they've all been busy, almost every time I've ever gone.
I can't deny the validity of your experiences, but I will say that I have never, ever experienced anything like that in all the hundreds, if not thousands, of times I've eaten at any of their locations. (OK, they might have gotten an order wrong once or twice. But it's extremely rare.)
OP, if you count Maryland as being in the Northeast (or even if you don't), they are very, very popular here.
From where I live, there are 3 Chick-Fil-As in a 2 mile radius.
2 of them always stay crowded, but the one nearest to me doesn't get as busy, mainly because it catered to the lunch rush pre-COVID.
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