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Old 04-21-2015, 05:31 PM
 
29,945 posts, read 27,415,389 times
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C-D is the only place where I've heard this particular complaint about poor customer service. I get the DMV complaint; DMV's everywhere have a reputation for being slow and inefficient. But as far as retail, restaurants, the airport, etc., I don't get it. *shrugs*

 
Old 04-21-2015, 05:35 PM
 
6,611 posts, read 6,933,234 times
Reputation: 4077
Quote:
Originally Posted by Mutiny77 View Post
C-D is the only place where I've heard this particular complaint about poor customer service. I get the DMV complaint; DMV's everywhere have a reputation for being slow and inefficient. But as far as retail, restaurants, the airport, etc., I don't get it. *shrugs*
Same here...it's a city-data thing. No one would be stupid enough to act as if bad customer service is standard in Atlanta except on here. I know one incident can give someone a bad perception of a city - it has happened to me in both Boston and Philadelphia - but I know that it isn't the norm in either of those cities.
 
Old 04-21-2015, 05:36 PM
 
Location: Sweet Home...CHICAGO
3,330 posts, read 3,999,769 times
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Quote:
Originally Posted by JoeTarheel View Post
It's still ridiculous to pin "bad customer service" on an entire metro area. There are so many differences in customer service from place to place that you can't possibly characterize cities the size of Atlanta or Houston as one or the other. You may get great service in one place and poor service in the next IN ANY CITY and I think everyone knows this. It's childish to keep claiming otherwise.
Perhaps.

All I know is that the customer service I received in Atlanta was consistently bad and the customer service I receive in DFW so far has been consistently good.
 
Old 04-21-2015, 06:20 PM
 
Location: Atlanta
183 posts, read 185,241 times
Reputation: 265
First off, as for my comments regarding Atlanta's bad customer service, I never stated bad service was solely an Atlanta issue. I've also encountered very good service here. And, bad customer service elsewhere.

My comments are from **my** overall customer service experiences and comparisons between the time I lived in Texas and Atlanta. No need for anyone to take offense, it's an opinion. This from one of the biggest Atlanta fans around.
 
Old 04-21-2015, 06:22 PM
 
6,611 posts, read 6,933,234 times
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Quote:
Originally Posted by Atlanta_BD View Post
Perhaps.

All I know is that the customer service I received in Atlanta was consistently bad and the customer service I receive in DFW so far has been consistently good.
LOL!

Dallas must train their customer service people better.
 
Old 04-21-2015, 06:23 PM
 
Location: Ono Island, Orange Beach, AL
10,028 posts, read 9,348,956 times
Reputation: 5653
Quote:
Originally Posted by Atlanta_BD View Post
Perhaps.

All I know is that the customer service I received in Atlanta was consistently bad and the customer service I receive in DFW so far has been consistently good.
Gees. Where did you shop, eat, etc? Sure I've had spotty service, but it is far from the norm.
 
Old 04-21-2015, 06:23 PM
 
6,611 posts, read 6,933,234 times
Reputation: 4077
Quote:
Originally Posted by Poncey View Post
First off, as for my comments regarding Atlanta's bad customer service, I never stated bad service was solely an Atlanta issue. I've also encountered very good service here. And, bad customer service elsewhere.

My comments are from **my** overall customer service experiences and comparisons between the time I lived in Texas and Atlanta. No need for anyone to take offense, it's an opinion. This from one of the biggest Atlanta fans around.
That's exactly what someone else has claimed...and your comment seemed to be in agreement with that person.
 
Old 04-21-2015, 06:30 PM
 
Location: Atlanta
183 posts, read 185,241 times
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Quote:
Originally Posted by JoeTarheel View Post
That's exactly what someone else has claimed...and your comment seemed to be in agreement with that person.
I'm not in agreement with anyone. My comment is solely based on my own experiences. If someone else replies their experiences are similar or totally opposite of mine, that's fine. Customer service is mostly based on individual situations and perceptions. Obviously, there will be differences.
 
Old 04-21-2015, 06:33 PM
 
Location: Atlanta
5,300 posts, read 3,517,264 times
Reputation: 4494
Quote:
Originally Posted by JoeTarheel View Post
Same here...it's a city-data thing. No one would be stupid enough to act as if bad customer service is standard in Atlanta except on here. I know one incident can give someone a bad perception of a city - it has happened to me in both Boston and Philadelphia - but I know that it isn't the norm in either of those cities.
Exactly. This claim is beyond ridiculous, but hardly surprising considering the main source.
 
Old 04-21-2015, 06:50 PM
 
6,611 posts, read 6,933,234 times
Reputation: 4077
Quote:
Originally Posted by Poncey View Post
I'm not in agreement with anyone. My comment is solely based on my own experiences. If someone else replies their experiences are similar or totally opposite of mine, that's fine. Customer service is mostly based on individual situations and perceptions. Obviously, there will be differences.
I just said that you "seemed" to be in agreement based on your comment. Who else's experiences would your opinion be based on?

Rating an entire city on its customer service can't be based on individual situations, because there are obviously going to be good and bad. People tend to remember and recall the bad ones much better than the good ones, which are usually the overwhelming majority.
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