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just an update. We heard nothing from these guests so followed up with an email saying that we were unable to host due to the confusion about the dates/were opening the house up to paying guests. this garnered an immediate and rather desperate flurry of calls to my husband and myself. The guests have changed their departure and sent us their ticket confirmation for the appropriate dates.
its clear that the entire purpose of the ",misunderstanding " was to get an extra night for free. We are now debating whether or not just to cancel as threatened or allow these guests to stay. It would definitely be the last stay.
Just an update. We heard nothing from these guests so followed up with an email saying that we were unable to host due to the confusion about the dates/were opening the house up to paying guests. This garnered an immediate and rather desperate flurry of calls to my husband and myself. The guests have changed their departure and sent us their ticket confirmation for the appropriate dates.
Its clear that the entire purpose of the ",misunderstanding " was to get an extra night for free. We are now debating whether or not just to cancel as threatened or allow these guests to stay. It would definitely be the last stay.
Wow, so they were gaming you. Now you know. Never again to those two!
Just an update. We heard nothing from these guests so followed up with an email saying that we were unable to host due to the confusion about the dates/were opening the house up to paying guests. This garnered an immediate and rather desperate flurry of calls to my husband and myself. The guests have changed their departure and sent us their ticket confirmation for the appropriate dates.
Its clear that the entire purpose of the ",misunderstanding " was to get an extra night for free. We are now debating whether or not just to cancel as threatened or allow these guests to stay. It would definitely be the last stay.
I think you have to after accepting their new departure date.
I'd convey some version of... because of the confusion that continued, the lack of communication, you still cannot host them. You already know they are a risk. You already know they may overstay. They already let you know they are careless people, inconsiderate and thoughtless. I would wonder when they would leave after they were there and what condition they would leave the unit in.
I'd convey some version of... because of the confusion that continued, the lack of communication, you still cannot host them. You already know they are a risk. You already know they may overstay. They already let you know they are careless people, inconsiderate and thoughtless. I would wonder when they would leave after they were there and what condition they would leave the unit in.
They planned this YEARS in advance, and they've now changed their departure date as the OP requested.
I don't see the years in advance plan. I see in post 22 that these people tried something similar last year and now trying to push their wishes again this year.
A guest's or tenant's or renter's desires for how and when to occupy one's property are not paramount. They are clear they are not good tenants or guests.
I agree 100% and even went so far as to draw up a schedule of fees for friends and family. My mate refused to implement it saying that it would make us look "cheap" and instead limited the amount of time that we allow others to use the space without us also joining them to months where its less popular with paying guests. These guests had asked years ago about this specific week and because it was so far in advance we were able to accommodate. Charging at a discounted rated would be a fantastic idea in my opinion. I do think people dont value what would actually not be affordable to many at market rate.
OP, if the lake house is about an hour away from you and you are busy with your own life, how many times do you see these people when they are there for a week? I'd probably feel like they weren't coming to see me but just to get a cheap vacation. Would they come to visit if they had to pay for a week of hotel? Would they come to visit if you (your second home) wasn't in a nice locale?
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