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As a country mouse coming to the big city from Northern Indiana in the late 70's, Marshall Fields at Christmas time was a total delight for me. Good memories!
I had a blood draw at a satellite lab this morning for my annual physical next week. They were closed until last Friday with no power and then no working AC for two weeks after Irma. They were back to normal and are catching up.
I noticed the last time I was there and today, how hard today's world is to navigate for some. There are electronic kiosks in the lab to check in with, not a problem for most, but quite confusing for some of the elderly. After voicing frustration and saying the thing didn't work, the receptionist helped an elderly man navigate the screen. His frustration was probably more from having to ask for help than anything else,
I feel so sympathetic for these people, it's one more thing to make them feel irrelevant, incompetent. old and useless. There was a survey from the lab in my inbox before I got home. I took it and in the comments wrote about my concern for elderly patients and the lab's kiosk system and how important it is to have a receptionist to assist people. When the generation ahead is gone, this may not be a problem, but that's the future, not now when people still need help. Businesses doing more with less and forcing people to comply with things they don't understand is a real disservice currently.
Yeah, they have those self check-in kiosks at the facility I go to as well. I am quiet techhy and have no trouble using them . . . except if I owe a co-pay I have to go stand in the check-in line anyway so what's the point.
Now that I have no co-pays I might have a go at them again, except consider how dirty those touchscreens could be after all those various people have used them. So I think they're not for me.
Yeah, they have those self check-in kiosks at the facility I go to as well. I am quiet techhy and have no trouble using them . . . except if I owe a co-pay I have to go stand in the check-in line anyway so what's the point.
Now that I have no co-pays I might have a go at them again, except consider how dirty those touchscreens could be after all those various people have used them. So I think they're not for me.
This lab's receptionist will assist people in using the kiosk, they do not check people in. The phlebotomist verifies all insurance and script info and collects the co-pays before the draw in their assigned room. I commented to the tech that they certainly do it all in their job. She answered quite diplomatically and professionally that it's a system the corporation thinks is the most effiecient. I rated her as excellent on the survey.
I had a blood draw at a satellite lab this morning for my annual physical next week. They were closed until last Friday with no power and then no working AC for two weeks after Irma. They were back to normal and are catching up.
I noticed the last time I was there and today, how hard today's world is to navigate for some. There are electronic kiosks in the lab to check in with, not a problem for most, but quite confusing for some of the elderly. After voicing frustration and saying the thing didn't work, the receptionist helped an elderly man navigate the screen. His frustration was probably more from having to ask for help than anything else,
I feel so sympathetic for these people, it's one more thing to make them feel irrelevant, incompetent. old and useless. There was a survey from the lab in my inbox before I got home. I took it and in the comments wrote about my concern for elderly patients and the lab's kiosk system and how important it is to have a receptionist to assist people. When the generation ahead is gone, this may not be a problem, but that's the future, not now when people still need help. Businesses doing more with less and forcing people to comply with things they don't understand is a real disservice currently.
I love that you notice and try to do something about things that make situations difficult for some other people, even when they may not affect you in the same way--thank you!
I love that you notice and try to do something about things that make situations difficult for some other people, even when they may not affect you in the same way--thank you!
Thank you. I always enjoyed working with older patients, although it could be heart-breaking at times too. Before work became more efficient and I wasn't chained to the scanner, I liked to take a break and help elderly patients that couldn't remember which level they parked on. It was amazing how confused a parking garage with a elevator can be.
I always kept in mind how I would want my parents to be treated in similar situations.
I had a blood draw at a satellite lab this morning for my annual physical next week. They were closed until last Friday with no power and then no working AC for two weeks after Irma. They were back to normal and are catching up.
I noticed the last time I was there and today, how hard today's world is to navigate for some. There are electronic kiosks in the lab to check in with, not a problem for most, but quite confusing for some of the elderly. After voicing frustration and saying the thing didn't work, the receptionist helped an elderly man navigate the screen. His frustration was probably more from having to ask for help than anything else,
I feel so sympathetic for these people, it's one more thing to make them feel irrelevant, incompetent. old and useless. There was a survey from the lab in my inbox before I got home. I took it and in the comments wrote about my concern for elderly patients and the lab's kiosk system and how important it is to have a receptionist to assist people. When the generation ahead is gone, this may not be a problem, but that's the future, not now when people still need help. Businesses doing more with less and forcing people to comply with things they don't understand is a real disservice currently.
I get a little flustered with the self-checkouts at the store sometimes. They can be pushy at times.
A vent-ful day. The bank I've been using for several months has been nothing but a headache. I can't begin to tell you how many times I've phoned them, emailed them regarding the problems. Trying to work online with my checking account....... could NOT log in, so many times. Kept being told my log in info was nothing they had that matched their info on me. Changed my password many times. I'm switching to a bank that has been around a long time and I was a client of their many years ago.
Second one is... bought a new TracFone smart phone from HSN. It came in the mail yesterday. Trying to activate it. hahahaha Took it to a wireless store that I have gone to before and they had always been able to help me with my problems, not this time.
Things that should take a small amount of time are taking the whole darned day.
I get a little flustered with the self-checkouts at the store sometimes. They can be pushy at times.
I haven't had the guts to go through the self check-out line in grocery stores.
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